Privacy Policy

This Privacy Policy describes how Wizard Embroidery (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wizardembroidery.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or an individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We reverse the right to update this Privacy Policy at our sole discretion.

What Data We Collect

Information that you directly submit to us through our Services may include:

Personal contact details - title, name, addresses, telephone numbers, and personal email addresses.
Business contact details - company name, company address, business contact information such as telephone number and email addresses.
Bank account details and tax/vat status information.
When you visit our premises or have deliveries from us, CCTV footage and other information obtained through electronic means such as geolocation data for deliveries.
Cookie information and information about your use of our information and communications systems.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

Providing Products and Services - We use your personal information to provide you with the Services in order to fulfill our contract with you.
Process Payments - to initiate payment transactions in order for you to complete your purchase.
Send Notifications - in order for us to keep you informed of updates with your purchases, returns, exchanges and to arrange for shipping.
Accounts - to keeping accounts and other business records.
Marketing and Advertising - We may use your personal information for marketing and promotional purposes, such as email marketing, advertising and promotional communications for products or services.
Third Parties - We may also collect additional information from third parties including credit reference agencies.

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).

We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Sharing Personal Data
We may share your personal data, however this will be done on a ‘need to know’ basis and only where it is necessary or where we are required to share information.

We may share such information with - Accountant, Legal counsel, Consultants, Insurers, Information technology and communications service providers, Logistics and transport services.

How long do we keep your data
We will only keep your data for as long as is necessary for our business needs and in compliance with any legal or regulatory duties to retain personal data for a particular period. However long we retain personal data for, we will ensure it is subject to appropriate security.

Your rights

For those who data we hold, you have certain rights.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Contact
Should you have any questions about our Privacy Policy, please email us at wizardembroidery@hotmail.com or contact us at Unit 7, The Wharf, Stretton under Fosse, Rugby, CV23 0PR.